📦 Order & Delivery
Please check your email for your order confirmation. It contains estimated production and delivery dates. If it’s past the expected timeline, kindly reach out to our team on WhatsApp or email with your order number.
Standard production takes 3–5 business days, depending on the product. Rush orders are available within 24 hours (with an extra fee). Shipping time varies by location, but we’ll always update you with tracking info.
Delays caused by external factors (e.g., weather, courier delays, customs) are outside our control. We’ll follow up with the courier and keep you informed at every step.
Yes! Once your order is dispatched, we’ll send you a tracking link via SMS or WhatsApp so you can monitor your package in real time.
Click Here To Track Your Order
Start by contacting our support team with clear documentation. We aim to resolve all issues fairly and promptly. If legal action is required, it will follow Saudi commercial regulations.
💳 Refunds & Returns
Please keep the product in its original condition and contact us. You may choose to return the item or reprocess the payment. We'll guide you through the appropriate next steps.
Refunds are processed within 5–7 business days. If this period has passed and you still haven’t received the amount, please check with your bank or payment provider, then contact us.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Unfortunately, no. Since our products are made-to-order, we only accept returns in cases of proven production error or damage.
If your product doesn’t match the approved design (e.g., wrong size, colors, or content), please share photos within 24 hours of delivery. We’ll either correct the issue or offer a refund.
🛠️ After-Sales Support
Unfortunately, once the order is finalized and delivered, edits or reprints are only possible with a new order unless a production error occurred.
Please send us photos of the product and a copy of the approved design. If it’s our mistake, we’ll reprint or refund at no additional cost.
Absolutely! We save your approved designs for quick future reorders. Just provide us with your previous order number or contact info.
We’d love to hear from you! You can leave feedback on our website, Google reviews, or Instagram. Your voice helps us improve and grow.
Start by contacting our support team with clear documentation. We aim to resolve all issues fairly and promptly. If legal action is required, it will follow Saudi commercial regulations.
Refund
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
